SHIPPING POLICY

 

Shipping Policy – VIVI Root

 


Version 1.0 – Last updated: January 2026

Website: [VIVI ROOT WEBSITE]


VIVI Root aims to provide secure and reliable worldwide delivery of your order.

 

 

 

1. Processing Time

 


Orders are typically processed within 1–2 business days.


You will receive a confirmation email and tracking information once your order has shipped.

 

 

 

2. Delivery Time Estimates

 


Estimated delivery times (indicative):

 

  • Europe: 3–7 business days

  • United Kingdom: 4–8 business days

  • USA & Canada: 5–12 business days

  • Asia & Australia: 7–14 business days

 


These are estimates only and may vary due to destination, customs inspections, weather, carrier capacity, and peak periods.

 

 

 

3. Delays

 


During peak periods, promotions, holidays, or carrier disruptions, delivery may take longer than expected. We appreciate your patience and will do our best to keep you informed.

 

 

 

4. Shipping Carriers & Tracking

 


We work with trusted carriers (carrier availability depends on destination), such as:

 

  • DHL

  • PostNL

  • UPS / other local partners (location-dependent)

 


All orders include a tracking number, allowing you to monitor your shipment in real time.

 

 

 

5. Shipping Options (when available)

 


Depending on your location and active promotions, we may offer:

 

  • Free shipping above a promotional threshold (when applicable)

  • Insured shipping at checkout for an additional fee

  • Priority shipping (location-dependent)

 


Availability and pricing are shown at checkout.

 

 

 

6. Incorrect Address / Failed Delivery

 


Customers are responsible for providing accurate shipping information.


If an order is delayed, returned, or lost due to:

 

  • an incorrect or incomplete address,

  • refusal of delivery,

  • failure to collect from a pickup point, or

  • failure to pay applicable import fees (where relevant),

 


VIVI Root is not responsible for resulting delays or additional costs. Re-shipping costs may apply.

 

 

 

7. Lost, Missing, or Never-Delivered Shipments

 


If your tracking shows no movement for an unusual period or the shipment appears lost, contact us at:


📩 [VIVI ROOT EMAIL]


We will work with the carrier to investigate. Where applicable and depending on the outcome of the carrier investigation, we may offer a replacement or refund in line with our Terms & Conditions and consumer law.

 

 

 

8. Customs & Import Duties (Non-EU)

 


For orders shipped outside the EU, import duties, taxes, and customs fees may apply. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.


Customs processing times can also impact delivery estimates.

 

 

 

9. Contact (48-hour response)

 


For shipping inquiries:


📩 info@VIVIROOT.com We aim to respond to emails within 48 hours (business days).